At Strongmetal, we are committed to ensuring a smooth and hassle-free ordering experience. Please read the following carefully before placing your order.

Order Processing

• We recommend reviewing all product descriptions, images, features, and specifications thoroughly before making a purchase.
• This helps minimize cancellations or returns and allows us to focus on delivering the best service possible.
• If you are unsure about your selection, our experts are available to guide you. Please consult with our team before placing your order.

Cancellation Policy

• Orders that are processed and shipped cannot be cancelled.
• Prepaid orders cancelled before shipping will be eligible for a refund only after verification by our sales team.
• Please note: Payment gateway charges will be deducted from the refund amount.
• Custom-made or made-to-order products are non-cancellable.

Adding Items to Orders

• Once an order has been placed, you cannot add items to it.
• To purchase additional products, you may:
  
  • Place a new order on our website, or
  • Contact our sales team for assistance with offline order processing.

Offline Orders

• For offline orders, once an advance payment (full or partial) is made, cancellations are not permitted.

Pre-Booking Items

• For out-of-stock or pre-booking items, please use the “Consult with Expert” option prior to placing your order.

Returns & Refunds

• For product returns, please refer to our Returns, Replacements & Refunds Policy.
• Refunds (if applicable) will be processed only in line with our refund policy.

By placing an order on strongmetal.in, you agree to the above terms. For assistance or further clarification, please contact our sales support team.